FAQs

Find out all the answers to the most frequently asked questions, covering everything from placing an order, awaiting delivery, after sales and protecting your new sofa.

poltronesofà at poltronesofà FAQs

Who are poltronesofà?

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch.

Is poltronesofà a new company?

Not at all - poltronesofà was founded in Italy in 1995 and has been going strong for over 30 years. We have over 300 scores over Europe including: 167 stores in Italy, 106 in France, and a further 27 across Belgium, Switzerland, Cyprus and Malta. ScS is now proud to be the home of poltronesofà in the UK, with 100 stores across the country.

Is ScS closing down?

ScS isn’t closing - it’s evolving. ScS became part of the poltronesofà family back in 2024, and over the past couple of years we’ve been gradually introducing their ranges, approach, and in-store experience across our stores. We’re becoming the UK home of poltronesofà - and we’re incredibly proud to be doing it.

I have an existing order or delivery — will this be affected?

Not at all. Every existing order, delivery and arrangement remains completely unaffected. If you have any specific questions about your order, our team is happy to look into it for you right now.

Will my existing terms and guarantees stay the same?

Yes, absolutely. All existing terms and guarantees remain exactly as they are.

Will deliveries be affected?

No - deliveries are running as normal and are completely unaffected by this change.

I have a complaint or an issue — who do I speak to?

For anything before your delivery, please speak with your local store. For any post-delivery queries or complaints, our after care team is available to assist.

Popular FAQs

What information do you require for my finance application?

When we call you back to confirm your order, please have to hand your bank account details and debit card for your current account, proof of identification (driving license, passport or electricity bill), together with employment or income details. Please speak to a member of our online sales team and they will be happy to discuss your eligibility for finance.

How much is delivery?

Depending on your order, we have a range of standard charges for deliveries within a 30-mile radius of any store or distribution centre. For more information on our delivery costs please visit our delivery FAQs page.

What payment options are accepted?

We accept all major credit and debit cards:

Visa
MasterCard
Maestro
American Express

We can also take payment via PayPal online.

Can you take away my old sofa?

We've partnered with Clearabee to provide a convenient service to remove unwanted sofas and furniture to make way for you new products. Find out more here.

Many charities offer a free collection service for old furniture where you select a time and date best suited to you. Alternatively, your local council can arrange for old furniture to be collected and disposed of, or recycled properly.

What should I do if I have a complaint about my finance agreement?

In the first instance please give us a call on 0191 731 3300 as your complaint may be something we can help you with.

Failing that you should log your complaint with the business your finance agreement is with. If you’ve arranged finance with poltronesofà at poltronesofà that will be either V12, IKANO or Creation finance. Once your complaint is logged with the relevant finance company they’ll work hard to resolve it. If they are unable to resolve your complaint they should issue you with a final response or deadlock letter. Once you have this you will be able to bring your complaint to the financial ombudsman service.

How do I control my sofa through the smart app?

If you have purchased a sofa that is compatible with the Poltronesofà Smart Sofa app, please visit the instruction page and select your sofa model for guidance.